ITIL Foundation

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ITIL Foundation Certification Training

The ITIL®, owned and maintained by the UK Office of Government Commerce, is a globally recognized IT service management certification. The ITIL® Foundation certification is considered as the entry level qualification in the field of IT Service Management.

Our training in ITIL® Foundation course is an ideal course package for every aspiring professional who wants to make their career in IT Service Management sector.

The ITIL® Foundation certified professional will be able to guide an organization in implementing the best practices in IT Service Management and also in using IT as a tool for a business change and growth. The ITIL® Foundation certification course emphasizes on adapting a common framework of IT Service Management practices that will help deliver value to a business. It also focuses on Quality Management approach and standards apart from following a practical approach to IT Service Management.

Key Features

  • a

    24 hrs of High Quality e-Learning Content

  • a

    160 Online Sample Questions

  • a

    50 Chapter-end Quizzes

  • a

    30 PDUS Offered

  • a

    5 Downloadable Process Charts(Pdf)

  • a

    Quick Guide Glossary

  • a

    Video guidance from ITIL Expert Trainer

  • a

    Project Life Cycle Graphics

  • a

    High Pass Rate

  • a

    Course Completion Certificate

  • a

    4 ITIL Foundation Simulation Exams

  • a

    ITIL Foundation Exam Preparation Guide

  • a

    Real life Industry examples

  • a

    5 Downloadable case studies(Pdf)

  • a

    8 Downloadable e-Books

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    11 videos of Trainer assisted tips & tricks

  • a

    Reinforcement Video

  • a

    ITIL Foundation exam fee included

  • a

    APMG,CSME,TUV,SUD approved Courseware

  • a

    ITIL Expert trainer

Course Structure

Getting started with ITIL® Foundation 9:06
01 – Introduction to service management 22:13
02 – Service management lifecycle 4:43
03 – Quiz 1:15
04 – Introduction to Service Strategy 5:50
05 – Service Strategy Concepts 17:07
06 – Service Strategy Processes 13:15
07 – Quiz 1:16
08 – Introduction to service design 4:11
09 – Key concepts in service design 5:18
10 – Service design processes 36:56
11 – Quiz 1:16
12 – Introduction to Service Transition 5:16
13 – Service Transition Processes 29:27
14 – Quiz 1:15
15 – Introduction to Service Operations 10:13
16 – Service Operations Processes 19:52
17 – Functions 11:18
18 – Quiz 1:17
19 – Introduction to Continual Service Improvement 2:53
20 – Key Principles and Models 10:27
21 – Quiz 1:13
22 – Assessment 0:00
Final Words 6:16
Tips and Tricks 31:28

Learning Objectives

At the end of ITIL® Foundation training, participants will be able to:

  • Explain the best practices of IT Service Management
  • Describe the Service Lifecycle
  • Identify key principles and models of ITIL® 2011
  • Define generic concepts in ITIL® 2011
  • Explain the purpose, objective and scope of service strategy, service design, service transition, service operations and Continual Service Improvement
  • Discuss the processes, roles and functions in ITIL® 2011

Target Audience

Operations managers, service delivery professionals, quality analysts, and production support engineers will find the course ideal. However, the ITIL® Foundation certification course can be taken up by anyone working in the IT service industry, like IT professionals who want to move ahead in the IT Service Management sector.

Exam Format

How do I become Certified in ITIL Foundation?
What are the projects covered to get certified and their benefits?
What are the prerequisites for the certification?
Days

30, 180

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