Thank you for buying our courses. We try to ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it may be instructor-led or a classroom training.
Cancellation & Refunds: Classroom Training/Instructor-led Online Training
AADTraining Solutions, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc.)
- In case AADTraining Solutions cancels an event, 100% refund will be paid to the delegate.
- If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
- If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.
Cancellation & Refunds: Online Training
- If the cancellation is done by the delegate within 48 hours of subscribing, 5% of total paid fee will be deducted as administration fee.
- If the cancellation is done by the delegate after 48 hours of subscribing, no refund will be made.
- In case of third party courses (for example, MS® Project and MS® Share point), 50% of total paid fee will be levied as administration fee and cancellation charges will be levied on the total fee paid by the delegate. The remaining amount will be paid, if the cancellation is done within 48 hours of subscription.
- No refund will be made to the delegate after 48 hours of subscribing to the course.
Refund request can be initiated in two ways
- From my orders section, by clicking on “Initiate Refund” against specific item of an order. This will work when item quantity is one. In case item quantity is more than one, please reach out to our customer support team.
- By calling or dropping email to our customer support team.
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 5 to 7 working days post intimation by the customer.
Note: All refunds will be processed within 30 days of receiving the refund request.